EverSweet Cleaning Terms and Conditions

Effective Date: 4 Aug 2025

Welcome to EverSweet Cleaning. By accessing or using our website (www.eversweetcleaning.com.au), booking system (https://eversweetcleaning.trafft.com), and related services, you agree to the following Terms and Conditions. Please read them carefully.

Client/You: Any individual or entity booking or interacting with our services
We/Us/Our: EverSweet Cleaning, ABN registered in Australia
Services: Residential and commercial cleaning services as listed on our website
Booking Platform: The online system provided via Trafft to schedule services

All services must be booked online via https://eversweetcleaning.trafft.com or by Direct request through our contact options.
Online Bookings must be made at least 48 hours (2 full days) in advance. If booking is required urgently, please contact us.
Payment is required in full at the time of booking to confirm your appointment.
Once payment is processed, a confirmation email will be sent.
Any extras (e.g. additional rooms, deep cleaning, oven/fridge) must be selected at the time of booking. Only the services selected and paid for will be completed.
Bookings are subject to availability and may be adjusted or rescheduled by us under certain circumstances. In this case, we will notify you as soon as possible.
All booking durations listed represent an estimated timeframe for one cleaner to complete the service. In some cases, we may assign additional team members to optimise efficiency. This may shorten the total time spent on-site, but does not affect the overall cost of the service booked.
Our team will leave once the full scope of booked services has been completed. If the job is finished earlier than estimated, this will not alter the total price.
We conduct internal quality checks during and after service completion using our checklist. Clients are not required to inspect the property before cleaners leave, but are encouraged to report any concerns via email within 24 hours.

All transactions are processed securely via Stripe, our third-party payment provider.
GST is not included in listed prices and will be added at checkout.
Cash payments are not accepted. Cleaners are not authorised to receive payments, discuss pricing, or handle financial matters unless it is a tip directly to them.
By making a booking, you authorise EverSweet Cleaning to charge your card for the agreed service.

Prices are based on standard service timeframes and location within 10 km of Brighton, Melbourne.
Additional charges may apply for properties outside our standard service zone, complex jobs, or unsanitary conditions.
10% OFF CAMPAIGN: This promotion is limited to 50 customers and is valid for first-time bookings of Regular Cleaning only. The campaign is active until 31 August 2025. It cannot be combined with other promotions or reused. Once the limit is reached, or the date passes, the offer expires.

Cancellations and rescheduling are permitted up to 48 hours before the scheduled appointment.
Within 48 hours of the booking, cancellations or changes are not allowed, and only 50% of the amount paid will be refundable.
Missed appointments, failure to provide access, or refusal of service upon arrival will be treated as a non-refundable cancellation.

Refunds will only be issued if:
- You cancel with more than 48 hours’ notice
- The service cannot be delivered due to an error on our part
- You have been charged in error
Refunds will be processed to the original payment method within 7 business days
We do not offer refunds for dissatisfaction unless it falls under failure to deliver the agreed service

You must provide clear access to the property on the day of the booking
If cleaners cannot access the premises at the agreed time, this will be treated as a missed Appointment
For the safety of our team, we reserve the right to cancel or refuse service at any location deemed unsafe, unsanitary, or abusive
All pets must be secured during the service to avoid interference or safety concerns. We are not responsible for any incidents involving unsecured pets.

Cleaners are professionally trained and selected based on availability, proximity, and service type
Staff are not allowed to alter bookings, change pricing, or accept personal contact details for future work
Clients must not negotiate private jobs, share contact information, or request off-platform arrangements. Violations will result in cancellation of service and legal actions.

We use Trafft for service scheduling and communication
Stripe handles all payment transactions securely
Analytics and retargeting may be handled through Meta, Google, and other platforms
Data entered into Trafft may be handled separately under Trafft’s privacy policy
All customer data is handled securely and in accordance with the Australian Privacy Act. By using our services, you consent to the collection and handling of your information as outlined in our Privacy Policy.

All content on our website, including images, designs, and text, is the property of EverSweet Cleaning and may not be reused without permission

We are not liable for:
- Pre-existing damage or wear and tear
- Loss of items not properly secured
- Missed appointments due to inaccurate customer information
Our liability is limited to the total value of the booking in question. We do not provide compensation for indirect losses

We reserve the right to change pricing, services offered, or these terms at any time
Major changes will be announced via email or posted on our website

These terms are governed by the laws of Victoria, Australia. All disputes shall be resolved under the jurisdiction of relevant Australian courts

For questions about these Terms and Conditions: