Effective Date: 21 July 2025
At EverSweet Cleaning (“we”, “us”, or “our”), your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to:
All visitors and users of our website www.eversweetcleaning.com.au
Users and clients interacting with our booking platform trafft.com (https://eversweetcleaning.trafft.com)
Individuals submitting personal details through forms (e.g. booking requests, job applications)
Customers making payments via our integrated third-party payment processor, Stripe
We collect different types of information depending on how you interact with our services:
Full name, phone number, email address, and service address
Booking details (type of service, frequency, special instructions)
Payment data (processed securely by Stripe — card details are not stored by us)
CVs and employment applications via forms
Information collected through cookies, tracking pixels, analytics, and forms
Technical data: IP address, browser type, device info, location (if enabled)
Your information may be collected when you:
Browse or interact with our website
Book a service through the Trafft platform
Communicate with us via email or contact forms
Submit a job application via an Elementor-powered form
Make payments via Stripe
Subscribe to newsletters or marketing updates
Participate in promotions, feedback, or surveys
We also collect usage data through third-party tools like Google Analytics, Meta Pixel, and Hotjar.
We collect and process your personal data to:
Schedule and deliver cleaning services
Respond to inquiries, manage bookings, and provide customer support
Process secure payments via Stripe
Assess applicants for employment
Send confirmation emails, reminders, promotions, and updates
Improve our services, UX/UI, and platform performance
Meet legal and taxation obligations
We may disclose or transfer your personal information to trusted third-party providers including:
Trafft: For booking management and client communication
Stripe: To securely process online payments
Google Analytics & Hotjar: For web traffic and user behaviour analysis
Meta Platforms (Facebook/Instagram): For remarketing and audience insights
We ensure all third-party platforms comply with reasonable privacy standards.
We store your data on secure servers located in Australia and/or overseas. While no system is 100% secure, we take the following steps:
SSL encryption for our websites
Access restricted to authorised staff only
Use of secure passwords, firewalls, and two-factor authentication
Stripe’s PCI-DSS compliant processing
Regular software and plugin updates for security patches
We use cookies and pixels to:
Remember your preferences
Analyse site usage patterns
Improve navigation and site speed
Deliver targeted ads (Google, Facebook)
You can modify your cookie settings in your browser at any time.
Under the Privacy Act, you have the right to:
Request access to the personal data we hold about you
Correct or update any inaccurate details
Ask for deletion of your data where appropriate
Please send any such requests to: hello@eversweetcleaning.com.au
We aim to respond within 30 days.
We retain personal data:
As long as you are an active customer or user
For legal, tax, or accounting purposes as required
Until you opt out or request deletion of your data
Some of our providers (e.g. Stripe, Trafft) may store data overseas. We only engage with platforms that comply with applicable privacy safeguards comparable to Australian law.
We may send you promotional emails related to our services. You can opt out of marketing at any time by:
Clicking the “unsubscribe” link in our emails
Emailing us at hello@eversweetcleaning.com.au
When you submit a job application via our Careers page form:
Your details and CV are securely stored and used solely for recruitment purposes
We may retain applications for future roles unless you request deletion
If you believe we’ve breached the APPs, please email us. We will review and respond within 30 days. You can escalate unresolved complaints to the Office of the Australian Information Commissioner (OAIC).
This policy may be updated from time to time. You will always find the latest version on our website. We recommend reviewing it periodically.
Email: hello@eversweetcleaning.com.au
Website: www.eversweetcleaning.com.au
